Last updated: 9/8/2024

Welcome to SecureOneLabs! By accessing or using our services, including consulting, testing, training, and SaaS platform services (collectively, “Services”), you agree to be bound by the following terms and conditions (“Terms”). Please read these carefully before using our Services.

Definitions

• “Company” refers to SecureOneLabs, its affiliates, employees, and subcontractors.
• “Client” refers to any individual, business, or entity that purchases or uses the Services provided by the Company.
• “Services” include cybersecurity consulting, testing (including penetration testing and vulnerability assessments), training, and access to the SaaS platform.

Services Overview

The Company provides Services on a best-efforts basis. While we strive to ensure the accuracy and efficacy of our Services, cybersecurity is a dynamic field, and no system or platform can be guaranteed to be fully secure. Clients acknowledge that no cybersecurity service, product, or platform can offer 100% protection against all threats.

No Warranties

• The Services provided by the Company are provided “as is” and “as available.” The Company makes no warranties or guarantees, either express or implied, about the results or performance of the Services.
• The Company specifically disclaims any warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

• To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the Services. This includes, but is not limited to, loss of data, business interruption, loss of profits, and reputational harm.
• In any event, the total liability of the Company for any claim arising out of or in connection with the Services shall not exceed the amount paid by the Client for the Services during the 12-month period immediately preceding the event that gave rise to the claim.

Indemnification

The Client agrees to indemnify and hold the Company harmless from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or related to the Client’s use of the Services, breach of these Terms, or violation of any applicable laws.

Client Responsibilities

• The Client is responsible for providing accurate and complete information necessary for the Company to perform the Services. The Client must also comply with all applicable laws, regulations, and industry standards in their use of the Services.
• The Client acknowledges that certain cybersecurity measures, including testing and penetration testing, may require explicit authorization and consent from third parties (such as network owners). The Client is responsible for obtaining such authorizations.

Intellectual Property

The Company retains all rights, title, and interest in and to any intellectual property, methodologies, tools, and know-how used or developed in the provision of the Services, including any improvements or modifications made during the course of the engagement.

Confidentiality

• Both parties agree to keep all confidential information disclosed during the engagement secure and not to disclose it to any third party without prior written consent, except as required by law.
• “Confidential Information” means any non-public information that is disclosed in connection with the Services and marked or otherwise identified as confidential.

Data Privacy

The Company is committed to protecting the privacy of its Clients. Any personal data collected in the provision of the Services will be handled in accordance with the Company’s Privacy Policy, which is incorporated into these Terms by reference.

Termination

• Either party may terminate the engagement by providing 30 written notice. In the event of termination, the Client will be responsible for paying for all Services rendered up to the date of termination.
• The Company reserves the right to suspend or terminate access to the SaaS platform for violations of these Terms or for any other reason at the Company’s discretion.

Governing Law and Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of United State of America. Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in the USA, under the rules of International Centre for Dispute Resolution (ICDR).
• The parties agree to waive any right to a trial by jury or to participate in a class action.

Amendments

The Company reserves the right to amend these Terms at any time. Clients will be notified of any material changes, and continued use of the Services after such changes constitutes acceptance of the new Terms.

Entire Agreement

These Terms, along with the Company’s Privacy Policy and any specific agreements related to the Services, constitute the entire agreement between the Client and the Company. They supersede any prior agreements or understandings, written or oral.